Terms & Conditions
Alpha Clean has the following terms and conditions that apply to all customers of, and services provided by Alpha Clean.
When scheduling Alpha Clean to perform services it is acknowledging the customer has read these terms and conditions and agrees to them.
Warranty of Service
Alpha Clean will warranty cleaning for up to 48 hours from completed service. Alpha Clean has 30 days to address any issues from customers within the 48-hour warranty period.
Issues reported after 48 hours from the completed service will be subject to standard service charges to address the issue or concern.
CARPET CLEANING AREA SIZE
Carpet Cleaning area size is any area up to 200 square feet. Areas over 200 square feet will be counted as two areas.
Payment
Customer agrees to pay in full prior to, at the time of, or at completion of service, unless otherwise agreed upon in advance by Alpha Clean.
Pricing
Price quotes and estimates provided verbally by phone, email or formal written quotation may not be reflect the final price of service. Final price will be determined once on site and what treatments will be needed and or agreed to.
Heavy soiling, red stain, pet/urine stains, as well as pet and other odor treatments are add on services with additional fees.
FURNITURE MOVING
Alpha Clean does not move furniture and recommends the customers move what furniture they want out of the way prior to service. Alpha Clean will not move furniture as doing so may cause injury when moving or may lead to furniture and other areas becoming damaged.
Alpha Clean is not responsible for any damage that can occur to furniture including but not limited to couches, tables, chairs, antiques, decorations, appliances, etc. or their surrounding areas, that are not moved out of the way prior to service.
Damages
Alpha Clean will not be held liable for the following that may occur during or after the time of service. To include but no limited to carpet, tile, grout, wood, and other flooring, baseboards, trim, walls, paint, doors, door ways, etc.
Tile and Grout
Alpha Clean is not responsible for tile and grout that becomes loose or damaged before, during or after service.
Tile and Grout stains may appear after cleaning / soil removal. Alpha Clean is not responsible for stains that appear after cleaning.
Stains
Alpha Clean does not guarantee the full removal of any spots or stains including but not limited to, grease, food, cosmetics, beverages, dyes, rust, ink, waxes, finishes, urine, nicotine, pes, and residual cleaners.
Heavy soiling, red stain, pet/urine stains, as well as pet and other odor treatments are add on services with additional fees.
Spot and stain treatments are treatments and not guarantees of spot or stain removal.
Odor
Alpha Clean does not guarantee the removal of but not limited to pet, urine, smoke, etc. odors that may be treated at time of service. Odor treatments are treatments and not guarantees of odor removal.
Limitation of LIability
Alpha Clean's responsibility, if found liable by a court of competent jurisdiction, shall be capped at the amount paid by Customer to Alpha Clean for the services.
Jurisdiction
All claims brought regarding the services by Alpha Clean shall be heard in Oneida County, WI state district court.